Questions & Answers

GENERAL QUESTIONS

Do you have a minimum order?

No, we are happy to fulfil any size order and we provide the same level of customer service for all orders.


How long does delivery take?

For most orders, they are despatched within 24 hours of recieiving your order. We ship orders, depending on quantities and sizes, via couriers such as DHL and FedEx and we utilise the UK Pallet Network for larger orders on pallets. For UK Mainland deliveries courier and pallet deliveries normally take between 2 to 4 days. If you do need a a quick delivery please contact us to discuss.


How can I cut metal mesh?

There are various different ways in which you can cut metal mesh, for more information on how each type of mesh can be cut please visit the below links at our Technical Hub:

- Expanded Mesh
- Woven Mesh
- Perforated Sheet


Do you offer different types and sizes of mesh?

Yes, we have a wide range of non stock mesh that is made to order. We are also able to cut our products to different shapes and sizes, however you will be charged for a full sheet and the additional cutting costs. Please contact us on +44 (0)1795 228583 or email us info@meshwarehouse.co.uk to discuss your requirements further.


PAYMENT INFORMATION

Do you take online card payments?

Yes, to pay for your order online please select the size and quantity of sheets required and add it to your basket, then simply follow the instructions to pay by card on our secure online payment platform. Once we recieve your order we will issue it to the warehouse for despatch..


Can I pay via BAC's or Bank Transfer.

Yes, if you would like to pay via Bank Transfer or BAC's please contact a member of the team on +44 (0)1795 228583 or email us info@meshwarehouse.co.uk, we can then issue a Pro Forma Invoice for payment to be made. We will contact you once we have recieved your payment and then issue your order to the warehouse. Please note that if you utilise our Pro Forma Invoice payment option your order will not appear in your account.


RETURNS

Do you offer Private Customer returns?

Yes, you rights to return goods are protected under the EU Distance Selling Directive please read our Returns Policy for more information on how to make a return.


Do you offer Business Customer returns?

Businesses purchasing from Mesh Warehouse do not have a legal right to return goods for a refund, however we are here to help so please read our Returns Policy for more information.


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